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How to Delete Your Victoria’s Secret Account and Cancel Credit Cards

How to Delete Your Victoria’s Secret Account and Cancel Credit Cards

Steven Chan
Steven Chan
12 September 2025
7 minutes read
How to Delete Your Victoria’s Secret Account and Cancel Credit Cards

Victoria’s Secret is a well-known lingerie and fashion retailer, offering both in-store and online shopping experiences. Customers can create accounts to track orders, manage preferences, and use credit cards tied to rewards programs. 

However, for a variety of reasons, you may decide you no longer want an account with them. This guide will walk you through the steps to permanently delete your Victoria Secret account, cancel your associated credit card, and enhance your online privacy.

Overview of Victoria’s Secret Service

Victoria’s Secret is one of the most recognized lingerie and women’s apparel brands worldwide. Founded in 1977 in San Francisco by Roy Raymond, the company has grown into a global retailer with both offline and online operations. Today, Victoria’s Secret operates over 900 stores across the United States and continues to expand its e-commerce services, a rewards program, and a branded credit card. 

Victoria's Secret services

Key service of Victoria Secret: 

Service FeatureCustomer Benefits
Order TrackingView order status, delivery progress, and purchase history in one place
Saved Addresses & BillingFaster checkout with pre-saved details, including updates like address change
Exclusive Discounts & OffersEarly access to seasonal sales and personalized promotions
Victoria’s Secret Email ListReceive curated product updates, but can also lead to inbox overload
Credit Card ManagementAccess to Victoria’s Secret Credit Card perks, points, and payment settings

The Victoria’s Secret Credit Card has over a million users, offering rewards like free shipping and bonus points. Storing payment and personal data online can pose risks—retail accounts face breaches (43% of retail organizations experienced a cybersecurity breach in the past year, Gitnux)  For this reason, many customers choose to unsubscribe from emails, update account information, or delete Victoria Secret account to protect their privacy.

Top Reasons for Deleting Your Victoria’s Secret Account

There are several common reasons people choose to delete Victoria Secret account.

Privacy Concerns

Storing personal details such as billing addresses, payment methods, and order history online raises privacy concerns. If you have privacy concerns about your shopping history, personal information, or financial details, deleting your account is a way to take back control.

Reduce Marketing Communications

If you’re on the Victoria’s Secret email list, you likely receive frequent marketing emails and promotional offers. Deleting your account is one of the most effective ways to stop these communications and declutter your inbox.

Account Security

If you suspect unauthorized activity or no longer want your sensitive data stored, deleting your account and canceling related services is a smart decision.

No Longer Shopping With Victoria’s Secret

If your shopping habits have changed, or you’ve decided to shop elsewhere, there’s no reason to keep an inactive account. It’s a simple way to manage your online presence.

Dissatisfaction or Change in Brand Values

Sometimes, a change in personal values or dissatisfaction with a brand’s products or practices can lead to the decision to cut ties completely. This is similar to how people might choose to delete victoria secret account or other service they no longer support.

Avoiding Future Charges or Account Issues

For those with a Victoria’s Secret credit card, an open account can lead to future charges, late fees, or other account issues if not managed properly. Closing both your shopping account and your credit card is a good way to prevent these problems.

How to Delete Your Victoria’s Secret Account Permanently

You can request to delete Victoria Secret account through different methods.

Via Phone

Step 1: Call Victoria’s Secret customer service.

Step 2: Ask the representative to close your account permanently.

Step 3: Keep your account number ready for verification.

Step 4: If you don’t know the account number, you can learn how to find your Victoria’s Secret account number through your statements or online profile before calling.

Via the App

Delete Victoria's Secret account using the mobile app

Step 1: Open the Victoria’s Secret mobile app and log in.

Step 2: Go to your Account Settings.

Step 3: Select the option to request account closure.

Step 4: Confirm the request and log out after completion.

Via Victoria’s Secret Customer Service (EU GDPR users)

Under GDPR, European customers can request data deletion by:

Step 1: Contact Victoria’s Secret customer support through the official website.

Step 2: State that you are requesting data deletion under GDPR.

Step 3: Provide the required account details for verification.

Step 4: Wait for confirmation that your data and account have been removed.

Methods to Cancel Your Victoria’s Secret Credit Card

If you have a Victoria’s Secret credit card, it is managed by Comenity Bank. Deleting your Victoria’s Secret account does not automatically cancel your credit card. You must contact Comenity Bank directly to close the card.

Method 1: Cancel by phone (recommended)

Cancel Victoria's Secret credit card by phone with Comenity Bank

This is the most direct way to cancel your card. Be ready to provide your account number and personal information for verification.

Call Comenity Bank, the issuer of the Victoria’s Secret credit card. Ask to close Victoria’s Secret credit card services linked to your account.

  • For the Victoria’s Secret Credit Card: Call 1-800-695-9478.
  • For the Victoria’s Secret Mastercard: Call 1-844-271-2596.

Method 2: Cancel by mail

You can also close your Victoria’s Secret credit card by mail. To do this, write a letter to Comenity Bank requesting account closure. Make sure to include your full name, address, phone number, and credit card number.

Close Victoria's Secret credit card by sending a mail request to Comenity Bank

Here’s a sample letter: 

[Your Name]

[Your Address]

[City, State, ZIP Code]

[Date]

Comenity Bank / Victoria’s Secret Credit Card

P.O. Box 659730

San Antonio, TX 78265-9730

Subject: Request to Close Victoria’s Secret Credit Card Account

Dear Sir/Madam,

Please close my Victoria’s Secret Credit Card account immediately. 

Account Details:

– Name on Account: [Your Full Name]

– Account Number: [Your Credit Card Number]

Kindly confirm in writing that my account is closed and any remaining balance is settled. 

Sincerely,

[Your Signature]

[Your Printed Name]

Mailing your request ensures you have a paper trail for your records, which can help if there are any disputes or accidental charges after the closure.

Is Victoria’s Secret a Safe Platform for Storing Your Information?

Victoria’s Secret has standard protections in place. However, like any retailer, it is not immune to risks. From marketing messages to stored payment data, closing your account and updating your Victoria’s Secret address change or credit card details may help you take control of your privacy.

Enhance Your Online Privacy with TurisVPN

While deleting old accounts is a great step toward protecting your personal information, it’s only one piece of the puzzle. To truly safeguard your online life, you need to think about how your data is handled every time you connect to the internet. This is where a VPN, or Virtual Private Network, becomes essential.

TurisVPN helps you take control of your digital privacy by encrypting your internet traffic. Think of it as creating a secure, private tunnel for all your data to travel through. This simple action hides your IP address, making it much more difficult for websites, advertisers, and even your internet service provider (ISP) to track your online activities.

Protect online privacy with TurisVPN while managing Victoria's Secret account

Here’s how TurisVPN works to protect you:

  • Hides Your IP Address: Your IP address can reveal your approximate physical location. TurisVPN masks this, so your true location remains private. This is crucial when you’re shopping online, banking, or simply browsing.
  • Encrypts Your Data: When you connect to public Wi-Fi at a coffee shop or airport, your data can be vulnerable to hackers. TurisVPN encrypts everything you send and receive, turning your information into unreadable code. This means no one can snoop on your passwords, credit card numbers, or personal messages.
  • Prevents Tracking: Companies use trackers to build a profile of your browsing habits. With TurisVPN, these trackers can’t follow you across different websites, significantly reducing the amount of data they collect about you.

So, you can start using TurisVPN and unlock a world of secure online browsing in just 4 basic steps:

Step 1 – Download the App: Start by downloading the TurisVPN app from the official website or your device’s app store.  

Step 2 – Log In or Sign Up: Once the app is installed, simply open it and log in to your account. This action prepares the app to encrypt your internet traffic, a key part of protecting your personal information from trackers and third parties.

Step 3 – Choose a Server: Next, select a server from the list such as Singapore VPN or Malaysia VPN. By choosing a server, you are effectively masking your real IP address and location, making it much harder for anyone to track your online movements.

Step 4 – Connect: Finally, just hit the Connect button. Your data is now encrypted, and you can browse the web safely, knowing that your personal information is secure from hackers, especially on public Wi-Fi.

In short, TurisVPN adds a strong layer of security to all your online interactions. It’s a proactive step to ensure your personal information remains your own, giving you peace of mind whether you’re managing accounts, shopping, or just enjoying the web.

Bottom Line

Knowing how to delete Victoria Secret account details, cancel credit cards, and unsubscribe from marketing ensures you stay in control of your information. Combine account management with TurisVPN to protect your privacy across all platforms.

FAQs

Q1. What Happens If My Victoria’s Secret Account is Closed?

Your login will be disabled, saved payment details erased, and you’ll no longer receive promotional emails.

Q2. Can I Get a Refund from Victoria’s Secret After Closing My Account?

Yes. Refunds for eligible returns are still possible if you provide order details or receipts, even if the account is no longer active.

Q3. How to Cancel My Online Victoria’s Secret Order?

If you’re wondering how to cancel a Victoria’s Secret order, log into your account immediately and check if it was shipped or not. Generally, you can’t cancel a Victoria’s Secret order once it has been placed. The company processes orders very quickly. However, you should contact customer service immediately to see if they can help. If not, you will need to return the items for a refund once they arrive.