Frequently Asked Questions

A VPN, or Virtual Private Network, is a technology that allows you to create a secure connection over the internet to another network or server. It encrypts your internet traffic and routes it through a remote server, hiding your IP address and enhancing your online privacy and security.

A VPN works by creating a secure, encrypted tunnel between your device and the internet, ensuring that your online activities remain private and your data is protected from third parties.

TurisVPN is an affordable VPN service designed to keep your online activities private and secure. It offers a Free Plan with 1GB of data daily, making it accessible for basic needs. For more features and unlimited access, TurisVPN provides Premium Plans: $3.99 per month or $2.99 per month with an annual subscription.

All plans utilize the advanced WireGuard VPN protocol, ensuring strong encryption and high performance. Premium subscribers also benefit from IP-2Hop, which adds an extra layer of security by routing your internet traffic through two servers. TurisVPN is user-friendly, making it easy for everyone to protect their online privacy effectively.

Choosing TurisVPN comes with numerous benefits tailored to provide you with a secure, fast, and affordable VPN experience:

1. Affordable Plans: TurisVPN is very cost-effective, with a monthly plan at $3.99/month and a yearly plan at $2.99/month. This makes it one of the most competitively priced VPN services available.

2. Cutting-Edge WireGuard Technology: Our VPN uses the latest WireGuard technology, renowned for its high-speed performance, robust security, and efficient design, ensuring you get a seamless and secure browsing experience.

3. Free Plan Available: Start using TurisVPN at no cost with our free plan, which supports up to 2 devices. This allows you to experience our services before deciding on a paid plan.

4. Cross-Platform Compatibility: TurisVPN is available on various platforms, including iOS, Android, and as a Chrome extension. This ensures that you can stay protected across all your devices with ease.

Bonus Features with Premium Plan:

• Unlimited Daily Data: Embark on endless, secure browsing without any daily restrictions.

• Ad-Free Experience: Say goodbye to pesky ads for a seamless surfing experience.

• A Separate Server to Protect Your Bandwidth: Access servers that optimize bandwidth for faster and smoother internet connectivity.

• Access to All IP Servers in Our Network: Gain access to all servers within our extensive network to enhance your browsing flexibility.

• Link Up to 4 Devices: Connect up to 4 devices securely, ensuring convenience and safety for all your linked devices.

• Double the Security With IP-2Hop: Route your traffic through two servers, doubling IP masking for maximum privacy, security and protection against geo-spoofing.

• Enjoy the Savvy Dark Mode: Sleek, sophisticated and easy on the eyes! Perfect for late-night browsing or elevating your digital aesthetics.

With these compelling features and competitive pricing, TurisVPN is an excellent choice for anyone looking to enhance their online privacy and security.

Good security shouldn’t cost a fortune. With our new technologies and hardworking small team, we’ve transferred our Southeast Asian cost savings over to our savvy users!

TurisVPN is designed to work seamlessly across a range of mobile devices and through a Chrome extension, ensuring you stay protected no matter where you are. Here are the specific requirements for each platform:

• Android Devices
  • Minimum SDK Version: 21 (Android 5.0 Lollipop)

• iOS Devices
  • Minimum Version: iOS 15.0

• Chrome Extension
  • Browser Version: No limitations

We are continuously working to expand our compatibility. Stay tuned for updates on additional platform support in future releases.

Yes, TurisVPN enables you to bypass geo-restrictions, granting access to a wide array of streaming content from platforms like Netflix, Amazon Prime Video, Disney+, and many others. While TurisVPN provides reliable access to various streaming services, it’s important to acknowledge that the availability of specific content may vary based on licensing agreements and regional restrictions.

TurisVPN’s Premium Plan delivers a comprehensive suite of features tailored to enhance your online experience:

• High-speed servers
• Unlimited bandwidth
• Multiple device connections
• Secure encryption
• Strict no-logs policy

Elevate your online security and privacy with TurisVPN’s Premium Plan, equipped with industry-leading features to empower you with a safer and more secure internet experience.

TurisVPN supports different numbers of devices depending on the plan:

• Free Plan: Allows for two devices.
• Premium Plan: Supports up to four devices.
• Chrome Extension: Considered as one device.

While TurisVPN does not currently include a kill switch feature, we are actively exploring the addition of this feature in future updates to enhance user security. Our commitment to continuous improvement ensures that we are always working on providing the best possible protection for our users.

TurisVPN primarily utilizes the WireGuard protocol, which employs the ChaCha20 stream cipher for encryption and Poly1305 for integrity. This combination offers strong security while being highly efficient, making it suitable for VPN applications.

Currently, TurisVPN does not offer split tunneling. However, we are continuously working to enhance our services and features, and split tunneling is a feature we are considering for future updates. Stay tuned for improvements as we strive to meet and exceed user expectations.

Installing TurisVPN is simple. After downloading the TurisVPN app from the Apple App Store, Google Play Store, or adding the TurisVPN extension from the Chrome Web Store, you’re just a click away from getting started.

Yes, TurisVPN is committed to providing exceptional customer support to address your inquiries and assist you with any issues you may encounter. Our dedicated support team is available from Monday to Friday, 10:00 to 19:00 (GMT+8), excluding public holidays in Singapore and Malaysia. You can reach us through multiple channels:

• Live Chat: Visit our website at https://turisvpn.com/ during the specified hours to chat with a live representative.
• Email: Send us an email at [email protected] anytime, and our team will respond as soon as possible.

Rest assured, we’re here to provide you with the support you need to maximize your TurisVPN experience.

Keeping your TurisVPN app up to date ensures you have the latest features and security improvements. Here’s how you can update the app on different platforms:

• Google Play Store and Apple App Store: Visit the respective app store for your device, search for TurisVPN, and check for updates. If an update is available, you will see an “Update” button. Click on it to install the latest version.

• Chrome Extension: By default, the Chrome browser updates extensions automatically. However, if you need to manually check or update the TurisVPN extension, follow these steps:
  • Open your Chrome browser and click on the three dots in the upper right corner.
  • Navigate to More Tools > Extensions.
  • Enable Developer mode by toggling the switch in the top right corner.
  • Click the Update button to manually check for and install updates for all extensions.

By ensuring your TurisVPN app and extension are always up to date, you can enjoy optimal performance and security.

If you forget your password, you can reset it by following these steps:

1. Go to the TurisVPN login page.
2. Click on the “Forgot Password?” link.
3. Enter your registered email or username.
4. You’ll receive a 6-digit code via email or SMS.
5. Enter the code and set up your new password.

If you encounter any issues or need further assistance, you can reach out to us via live chat or by emailing us at [email protected]. We’re here to help!

TurisVPN accepts various payment methods depending on the platform you are using, such as credit/debit cards, online banking, e-wallets, etc. This ensures a convenient and secure payment process across different platforms.

TurisVPN offers several subscription plans to fit your needs:

• Free Plan: Provides robust security and essential features at no cost.

• Premium Plan: Includes the same high level of security with additional advanced features. The Premium Plan costs USD $3.99 per month for a monthly subscription, or USD $2.99 per month when billed yearly (inclusive of VAT).

Why opt for a trial when you can enjoy our Free Plan? TurisVPN offers a Free Plan that provides robust security and essential features at no cost, allowing you to experience our service without any time limits or commitments.

No, we do not offer refunds. We encourage you to try our Free Plan before subscribing to the Premium Plan. This allows you to experience our service and determine if it meets your needs before making any commitments.

Please take note to cancel your subscription through the platform where you initially subscribed. Here are the steps based on your platform:

Google Play Store (Android):

1. Open the Google Play Store app.
2. Tap on the profile icon in the top right corner.
3. Select “Payments & subscriptions.
4. Tap on “Subscriptions”.
5. Find TurisVPN and tap on it.
6. Tap on “Cancel subscription”.
7. Follow the on-screen instructions.
8. Once the cancellation is confirmed, you will receive a confirmation message.

Apple App Store (iOS):

1. Open the App Store app on your iOS device.
2. Tap on the profile icon in the top-right corner. Then, click at your profile icon again at the top.
3. Tap on “Subscriptions”.
4. Find TurisVPN and tap on it.
5. Tap on “Cancel subscription”.
6. Follow the on-screen instructions.
7. Once the cancellation is confirmed, you will receive a confirmation message.

Chrome extension:

1. Open your Chrome browser.
2. Click on the TurisVPN extension located at the top right of your browser.
3. Log in and navigate to the “Account” page.
4. Look for the settings icon at the top right corner and click on it.
5. Tap on the “Cancel Subscription” button.
6. Follow the on-screen instructions to proceed with the cancellation.
7. Once the cancellation is confirmed, you will receive a confirmation message.

Note: Your subscription will be canceled, but you can continue to use the service until the end of the current billing period. It is important to cancel your subscription at least 24 hours before the next billing cycle to avoid being charged for the next period.

A no-logs policy means that the VPN provider does not track or store any information about your online activities, ensuring your privacy and anonymity.

Your personal activities are yours, so you can browse freely with a peace of mind. We have a strict no-historical-logs policy throughout our organization. We can do so because we are incorporated in a jurisdiction which does not require such data storage or reporting, and the processes related to the provision of our Services are automated.

Additionally, our operational configurations are specifically designed to protect your privacy and minimize any reliance on personal data. Our system is designed to ensure that your online activities are kept private and confidential to you; and Our Services are supported by our proprietary in-house system that deletes encrypted data, server-wide.

We are in the business of providing VPN services, not data broking. We pledge not to sell your data to any third party whatsoever. Please refer to our App Privacy Policy for more details.

Yes, TurisVPN is safe to use. We use advanced security protocols and encryption standards to protect your data and ensure your privacy.

Yes, TurisVPN can help protect your personal information on public Wi-Fi networks by encrypting your internet traffic and providing a secure connection. This ensures that your data remains private and secure, even on potentially unsafe public networks.

A DNS leak occurs when your DNS requests are sent outside the VPN tunnel, potentially exposing your browsing activities.

Our current setup includes WireGuard for mobile connections. WireGuard prevents DNS leaks by encapsulating and encrypting all network traffic, including DNS requests, within the VPN tunnel. This ensures that DNS queries are resolved by the DNS server configured within the VPN, preventing leaks to potentially insecure or monitored DNS servers outside the VPN tunnel.

No, TurisVPN does not offer ad and malware blocking. While our VPN safeguards and anonymizes your data traffic by providing secure and private internet access, it does not filter out harmful software or block advertisements. To protect yourself from malware, viruses, and intrusive ads, we recommend using antivirus software and ad-blocking tools alongside TurisVPN. This combination ensures comprehensive protection and a secure online experience.

No, a VPN does not make you 100% anonymous. While TurisVPN encrypts your internet traffic and hides your IP address, providing a high level of privacy, it cannot guarantee total anonymity. Your internet service provider (ISP) can still see that you are using a VPN, although they cannot see the specific websites you visit. Additionally, when you log into online accounts, those platforms can still monitor your activity. For enhanced privacy, consider combining VPN use with other privacy tools and practices.